91¶¶Òõ

PEARSON CUSTOMER SERVICES

IMPORTANT!
If you are having difficulties logging into your Pearson VUE account, refer to theÌýRegistration and Booking FAQsÌýbefore contacting Pearson.

Rescheduling and CancellingÌýcanÌýbe managed in your Pearson account.

Exceptions are not made to policies. Please do not contact Pearson for this reason as they will not be able to assist you. Read the relevant policies on our website related to your query.

PearsonÌýdo notÌýanswer general queries. Refer to the website for information.

Ìý

CALL Pearson for assistance with the following:

• Pearson Account

• Booking issues

• Rebooking a missed test appointment

In Australia phone:Ìý1800 512 320
In New Zealand phone:Ìý0800 451 260

AvailableÌýMonday to Friday,Ìý8am - 5pm local time.

EMAILÌýPEARSON CUSTOMER SERVICES

IMPORTANT!

Refer to the FAQs on the ID Policy page of the website before emailing Pearson about editing your name on your account.Ìý

EMAILÌýPearson, for the following only:

• Edit nameÌýon account (upload ID/ change of name certificate)

• Concession Voucher refunds

• Payment queries

EMAIL FORM - PEARSON CUSTOMER SERVICES

Please allow up to 5 business days to receive a response for edits to names and other requests. You cannot book, reschedule or cancel a test by email.

TEST INCIDENT INVESTIGATION REQUESTS (DURING TESTING PERIOD)

Request an investigation into an incidentÌýwithin 1 day of your test. Read the information on the Test Incident page and submit the request using the Incident Investigation Request email form.Ìý

Incidents take approximatelyÌý7 business days to be investigated.

Ìý

Ìý

Ìý

Ìý

91¶¶Òõ OFFICE

EMAILÌýthe 91¶¶Òõ Office for advice about the following:

• Eligibility

• Concession Scheme applications

• Access Arrangements applications

• Overseas test centre requests

• General queries and advice

• Results queries

Email:
anz-enquiries@ucat.edu.au

All communications with the 91¶¶Òõ Office are by email.
Responses are provided Monday to Friday during AEST business hours.

Please provide your full name and 91¶¶Òõ ID number. There may be a delay answering your query if you do not include these details.

Ìý

Candidates should email from their registered email address. WeÌýmust have the candidate's express written consent for a third party (such as a parent, guardian or teacher) to correspond on their behalf.Ìý

Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý

Ìý